SDL Users Group

• Sign up Now!

• 
  Known bugs in TMS
  - 10 replies in total
• 
  Staffing for TMS?
  - No replies yet
• 
  Who is best suited to host TMS?
  - 6 replies in total
• 
  Report Performance Problems with SDL Hosted TMS Here
  - 25 replies in total
• 
  Broker Scripts & Other TMS Enhancements you are willing to share:
  - 4 replies in total

1 Photo

46 Members...

25 Wall Posts

• 

  by Elizabeth Taylor 2 months ago

  FICO just upgraded to SP4. It was a bumpy upgrade (we had to jump from SP2), but now everything seems to be stable. I noticed that the content available under "My Downloads" is different now, and had to read through the User's Guide to realize that it's functioning as intended (I actually think the new way is an improvement - I just need to get used to where to look for things post-upgrade). I was wondering if we could invite SDL to an upcoming TMS UG meeting to give us some high-level training of what's new in SP4 - actually walking us through the interface rather than just presenting a PPT with new features/functionality. Would anyone else be interested in that? Think they'd be willing to do it?
• 

  by Rocio Haskell 4 months ago

  Colin Hughes will be leaving SDL at the end of the month. He provided the information when declining a meeting to discuss overall support. He was with SDL for about 18 months.
• 

  by Rocio Haskell 4 months ago

  Please vote for my idea - Make release notes more user friendly. It is in the TMS area of the ideas site. Thanks for your support! Rocio
• 

  by Gerardo Laster 5 months ago

  @Caroline. We've had the same problem for a while. I managed to have the Delta down to 2%. The problem is when users use Trados to do the offline count. We are planning on asking our vendors to move to Studio and to unifiy the production cycle tools.
  I am currently evaluating the move's implications.
• 

  by Elizabeth Taylor 6 months ago

  Hi everyone - I just posted a topic to the forum about hosting TMS internally vs. by SDL. We are currently hosting our own solution, and it is pretty painful! I'm considering moving the system to SDL. Any thoughts? (Please reply in the forum rather than on the SIG wall so we can track the thread together). Thanks!
• 

  by James Ingalsbe 6 months ago

  Yeah, they have been calling me proactively too.. specifically asking me if they can close such-and-such tickets. But only the UK guys. The poor guys in Chicago don't seem to have a spare minute free to sneeze, much less phone customers proactively.
• 

  by Carolyn Malestic 6 months ago

  SDL has gotten back to me yet about the delta between the offline 100% matches and the number we found within our TMS implementation. I'll let you know. You're right, James: I figured we'd only have *possibly* a 2-4% delta.
  Some good news is that I actually got a phone from SDL support in the UK that they're deploying a new hotfix to correct the SDLX Lite compatibility issue some of our translators have been experiencing!
• 

  by Adam Houser 6 months ago

  Just to update everyone that attended the SDL Innovate TMS Users Group session. There was a question as to whether SDL would proved the broker script source files. The good news is that I asked for them and they very quickly provide them to me with no questions asked. That is want I expected, but the message is that you should definately ask for them if you are not getting them upon delivery of the engagement.
• 

  by Jonathan Chan 10 months ago

  Members here have raised the question: why do files go into Recovery?
  
  There can be many reasons. The most likely we have found have been configuration setup errors. Perhaps a codepage has not been set properly; the XML Scan stage rejects a file that has a different "root" element to that in the Content Type; translators have submitted a DOCX file but ignored all the mismatched format paint warnings, or translated in the web browser where there are no warnings and tools for format painting (yes it still lets you upload - if you want protection from Recovery you need to envoke a QA stage in your workflow); or a task needs to call an operation which just isn't there at that minute (perhaps access to the TM or MT database has timed out due to excessive network traffic).
  
  The most arbitrary of errors, which tends just to hang a workflow without any Recovery message concerns any system stage that requires a Trados function, like creating the ITD, analysis, creating project TM, cleaning files, the TMS calls a installation of SDL Trados 2007 Professional installed on its server. Settings on the System tab (you only have access to this if you're an SA) in TMS will show you the Queue of operations. A log file on the server will tell you what's happened. Also to a certain extent the history of each task is available when you click on it in TMS but sometimes the Recovery error messages are a bit cryptic.
  Anyway, multiple instances of a Trados SDLX operation can be run on the server, but we all know Windows isn't a properly protected multi-tasking OS (will it ever be?), so its possible for one to hang. TMS won't resubmit the task until this instance is killed (for which you need to go to the server). Early workflow stages which need to action all files together, e.g. analysis, or project TM creation, cannot then proceed and the whole workflow stalls.
  
  In hosted systems can you assume that SDL is providing one TMS for you alone? Or are you one of several organizations on that Server (you wouldn't know). Network traffic is an issue, if a lot of translators and users are accessing the servers and a task such as a large analysis needs to be done with project TM creation. Also import and export of data to your memories using SDL Maintain - bet you don't do that yourselves; SDL advises doing that at night! These are issues which should be much improved under 2009 common architecture.
• 

  by Sergey Parievsky 1 year ago

  All,
  
  I would like to remind and encourage you to submit your enhancement requests for SDL TMS and other SDL tools using SDL Ideas portal - ideas.sdltrados.com.
  
  I had a meeting with SDL developers last week. They agreed to be much more proactive in providing their feedback on the submitted ideas and make the portal a working forum and a 2-way road.
  
  Please also vote for the ideas submitted by others. I submitted a few ideas on TMS recently myself and will appreciate your support. :-)
  
  SDL guys said that they will implement the ideas based on the votes and comments from all of us.